Scenario	User Penalty
Reschedule > 6 hrs before	Free
Reschedule 2–6 hrs before	25% of booking value
Reschedule < 2 hrs before	50% of booking value
Reschedule on-the-spot	50%
Cancellation > 6 hrs before	Free
Cancellation 2–6 hrs before	50% of booking value
Cancellation < 2 hrs before	100% of booking value
On-the-spot cancellation / No-show	100%