| Scenario | User Penalty | |
|---|---|---|
| MReschedule > 6 hrs before | Free | |
| Reschedule 2–6 hrs before | 25% of booking value | |
| Reschedule < 2 hrs before | 50% of booking value | |
| Reschedule on-the-spot | 50% | |
| Cancellation > 6 hrs before | Free | |
| Cancellation 2–6 hrs before | 50% of booking value | |
| Cancellation < 2 hrs before | 100% of booking value | |
| On-the-spot cancellation / No-show | 100% |
